Shipping & Returns

Delivery

 

We ship Monday – Friday. If you place an order during a weekend or holiday we will then ship items on the next business day. You will be notified if the item you have ordered is out of stock. Please give at least two weeks for back ordered/made to order items. Your order will be coming from Glasgow, Scotland.

Standard delivery times are approximate, we cannot guarantee exact date or time for orders unless you have requested a special tracked delivery service.

We ship internationally.

All orders for items which are in stock are dispatched within 48 hours.

 

UK Delivery
Guaranteed 3-5 working days.
Royal Mail Special delivery (UK only) – £6.00 (basic rate for one item)
Signature required on receipt.

Delivery within the EU
Guaranteed delivery within 5-10 working days.
Courier delivery – £10.00 (approximate basic rate for one small item)
Signature required on receipt.

 

Returns & Exchanges

 

We are happy to refund or exchange full price unworn/unwashed merchandise. All sales are final on sale merchandise.

Any items returned for an exchange or refund must have original tags and packaging.

To refund or exchange your order, please contact us at sales@aimeekent.com within 3 days of receiving your item.

The following items are not returnable: sale or promotional items; laundered items; worn items; damaged items; altered items; or any items purchased from a pop up store or event.

Customers are liable for redelivery costs on all returned and exchanged items. We advise that you opt to insure these items, as Aimee Kent is not responsible for items lost in transit. Please note that exchanged items will incur additional shipping costs at your expense.

We will refund items via the original mode of payment within 7 working days of receiving the item. We hold the right to deny refunds if the returned merchandise does not meet our return policy requirements.

All our items are priced in UK Great British Pounds.

By engaging in a transaction with us or submitting certain details to us (e.g. joining our mailing list), you agree that we may collect and use your personal information. Personal Information that you provide may be used for our marketing purposes and stored on our secure databases. This information will remain exclusive to Aimee Kent and will never be shared with third parties.

Item Availability:
All orders are subject to availability. Items in your basket are not reserved and may be purchased by other customers.

Once your order has been placed, you will receive an email confirmation of your order.

Aimee Kent reserves the right not to accept your order in the event that we are unable to obtain authorisation for payment, or that we are unable to ship a particular item for any reason, or that any item from your order is out of stock, or does not satisfy our quality control standards for any reason. In such instances, we will notify you of your order cancellation.

Item Description:
All attempts are made to ensure that the representations of items through photographs and descriptions are accurate. However, please be aware that colours and materials can vary ever so slightly. Due to the hand-crafted nature of certain upcycled items, please allow for minor imperfections.

If you require further information on any item, please contact us at info@aimeekent.com and we’ll assist you with your order.

Returning items by mail:

  1. Request a returns form.
    2. Complete it.
    3. Put form & items to be returned in box.
    4. Seal box.
    5. Post back to us.

Customer Returns:
Aimee Kent

2/2 20 Deanston Drive

Shawlands

Glasgow

G41 3AE

UK

Custom taxes
Any customs fees or taxes on international deliveries are the sole responsibility of the customer. Please note that because we have no control over these charges, we cannot predict their amount. Please contact your local customs office and ensure you are satisfied with its regulations before placing your order.

International customers must declare ‘Returned Items’ on all packages, otherwise you may be responsible for additional charges levied by UK customs.